Frequently Asked Questions
Who is Mercer Insurance Group? The Mercer Insurance Group consists of Mercer Insurance Company, Mercer Insurance Company of NJ, Inc., Franklin Insurance Company, and Financial Pacific Insurance Company. They write over $150 Million in premium through some 550 independent agents in New Jersey, Pennsylvania, California, Nevada, Arizona, Oregon, and other states. The Mercer Insurance Group has an A.M. Best Rating of "A" (Excellent) and trades on the NASDAQ under MIGP.
How long has Mercer been in business? The original company, Mercer Mutual Insurance Company, was organized by area residents and by an act of New Jersey Legislature, and began operation in March, 1844, as the Mercer County Mutual Fire Insurance Company. The mutual company successfully converted to a public company, Mercer Insurance Group (NASDAQ-MIGP), in December, 2003.
What types of risks does Mercer Insurance Group provide coverage for? Mercer Insurance Group offers a wide range of Personal and Commercial Lines coverage depending upon the territory. The Mercer Insurance Company and Mercer Insurance of NJ companies write in New Jersey, Pennsylvania, and New York. They offer homeowners, elite unit owners, workers compensation, commercial automobile, businessowners, special contractors, garage, religious institution and habitational policies. Franklin Insurance Company offers personal auto and homeowners' policies. Financial Pacific primarily insures small to medium size residential contractors, offices, and retail services in California, Nevada, Arizonia, and Oregon.
Is Mercer financially stable? Mercer Insurance Group is financially stable as evidenced by an A.M. Best rating of "A" Excellent. The financial size category is Class VIII. The rating reflects the group's excellent capitalization, solid operating performance and conservative management philosophy.
Why should I buy a policy with Mercer or one of its member companies? We have a reputation of being a very service-oriented company. All our independent agencies have been carefully selected to represent us resulting in extremely satisfied customers and consistently high policy retention.
What type of service can I expect from Mercer? Agents and policyholders can expect outstanding customer service. This includes prompt responses to calls and correspondence; timely and accurate policy issuance; "real" time answers to policy and billing questions; and the personal touch as illustrated by a real person answering the phone.
How can I obtain a Mercer Insurance policy? We sell our insurance policies exclusively through our independent agency force. Please use the 'Find an Agent' locator to locate one of our agencies nearest to you.
What is your payment address? Our payment addresses are:
Mercer Insurance Companies
P.O. Box 947
Lock Haven, PA 17745
1-800-223-0534
Franklin Insurance Company
P.O. Box 480
Lock Haven, PA 17745
Financial Pacific Insurance Company
P.O. Box 45376
San Francisco, CA 94145-0376
1-800-371-8067